We're still open and ready to help, even in this pandemic. Get in touch to see how we can support your business.
We're still open and ready to help, even in this pandemic. Get in touch to see how we can support your business.
While Middlestone Limited endeavour to make this site available at all times, we will not be liable if, for any reason, the site is unavailable for any period of time.
Access to this site may be suspended at any time without prior notice being given.
Middlestone Limited and its subsidiaries are not liable for any damages arising in contract, tort or otherwise from the use of or inability to use this site or any material contained in it, or from any action or decision taken as a result of using the site.
The materials on this site comprise our views; they do not constitute legal or other professional advice. You should consult your professional adviser for legal or other advice.
No part of this website is intended to constitute a contractual offer capable of acceptance. No goods or services are sold through this website and product and service details are provided for information purposes only.
Whilst we have made every effort to ensure that all descriptions of services and graphical representations of products on this website correspond to the actual services and products, we are not responsible for any variations from these descriptions.
Any pricing information on the website is correct at the time of publishing. We reserve the right to change prices and alter or remove any special offers at any time.
This site offers links to other sites thereby enabling you to leave this site and go directly to the linked site. We are not responsible for the content of any linked site or any link in a linked site. We are not responsible for any transmission received from any linked site. The links are provided to assist visitors to our site and the inclusion of a link does not imply that we endorse or have approved the linked site.
This privacy notice tells you what to expect when Middlestone Limited and its subsidiaries (“we” or “us”) collect personal information. It applies to information we collect about:
When someone visits www.middlestone.ltd we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. We do not make—and do not allow Google to make—any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
You can read more about how we use cookies in our Use of Cookies section below.
We use a third-party service to host our website. Our site is hosted by Webflow, Inc. We use a standard service to collect anonymous information about users' activity on the site, for example, the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us improve it. For more information about how Webflow processes data, please see https://webflow.com/legal/privacy.
When you submit a contact form on our website the content of the form, including any personal information you provide, is emailed to us. As our website is hosted by Webflow, Inc., they will process this information on our behalf. For more information about how Webflow processes data, please see https://webflow.com/legal/privacy.
We use a third-party service, Disqus, to host comments posted on our website blog. These comments are hosted by Disqus.com, which is run by Disqus, Inc. Comments you post to our blog may appear on the blog, and on the Disqus website. For more information about how Disqus processes data, please see https://help.disqus.com/en/articles/1717103-disqus-privacy-policy.
When you call us we collect Calling Line Identification (CLI) information. We use this information to help improve our efficiency and effectiveness.
We monitor telephone calls for the purposes of ensuring compliance with our legal and regulatory obligations and internal policies.
Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.
We offer various services to businesses. When we first start providing a service to any business we make up a file containing the details of the business and relevant people involved in the business. We are required by law to identify the business, it’s directors or partners, and owners. We will also retain details of relevant staff within the business in order to provide the service required.
We will use the personal information we collect to confirm the business’ identify, to provide our services, for debt recovery and to check on the level of service we provide. We will keep personal information contained in client files in line with our legal requirement and retention policy. This means that information relating to clients will be retained for six years from the end of the client relationship.
When individuals apply to work at Middlestone Limited or it’s subsidiaries, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Criminal Records Bureau we will not do so without informing them beforehand unless the disclosure is required by law.
Personal information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed, it will then be destroyed or deleted. We retain de-personalised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data.
Once a person has taken up employment with us, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with us has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it.
We try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.
We try to be as open as we can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we will:
To make a formal request for any personal information we may hold, you need to put the request in writing to our Information Governance department, at the address provided below.
If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting the Information Governance department.
In most circumstances we will not disclose personal data without consent. We will never sell personal data to any third party for marketing purposes. However we may disclose personal data when there is a legal, professional or regulatory requirement to do so.
This privacy notice does not cover the links within this site linking to other websites.
We keep our privacy notice under regular review. This privacy notice was last updated on 9th July 2022.
If you want to request information about our privacy policy you can email us or write to:
Information Governance department
Middlestone Limited
Suite 165, 80 Churchill Square
Kings Hill
WEST MALLING
Kent ME19 4YU